FAQ. Frequently asked questions
SPAIN: 2-3 business days
EUROPE (land): 4-12 business days (depending on the country) / EUROPE (air): 2-3 business days
USA/CANADA: 6-8 business days
SEE SHIPPING COSTS AND DEADLINES TABLE: shipping page .
Orders received before 12pm will be delivered to the courier on the same day.
If you want to be sure when your package will arrive, send us an email to hola@realfabrica.com and we will respond quickly.
Yes of course.
Before paying, in the cart, just below the products you have added, you will see the gift wrapping which costs €3.90.
If you do not want to wrap all the products in your order, add a note to the order giving us instructions on this matter.
If you want, you can also add our famous burrito bag to your basket for €0.9
Of course you can return your order if you simply don't like it. Real Fábrica will happily refund goods received back to us within 30 days of order date. all items must be returned unworn and unwashed and customers are responsible for the return shipping charges. We tell you what you have to do:
You have 30 calendar days to think about it. Send us an email before 30 days if you have decided to use your right of withdrawal (if for whatever reason you want to return it).
After your email, we will take note of the incident and we will respond to you with the address where you should send us the product/s in Madrid. From here you have a period of 10 days to send it to us. The return costs derived from the exercise of the right of withdrawal will be borne by the buyer.
The refund of the purchase amount will be made once the condition of the merchandise has been checked, and through the same payment method you used. We will notify you by email about it as soon as we receive it! Remember that the product must reach us in perfect condition for us to refund it, so make sure that your courier/postal service treats the package with care, or protects it sufficiently.
If you want to request another size, size or color, you must make the purchase again through the online store.
Returns will not be accepted for items that have been used or without their original packaging, nor for perishable products.
And for any other question, we are always here for whatever you need.
Of course we warned you!
Send us an email to hola@realfabrica.com with the out-of-stock product you want us to notify you about and as soon as it arrives we will give you a call before anyone else, in case you are still interested.
Shipping
SPAIN : 2-3 business days
EUROPE (land): 4-12 business days (depending on the country) / EUROPE (air): 2-3 business days
Europe, table of costs according to weights
USA / Canada: $10 USD / 6-8 business days. For deliveries outside the European Union and its VAT zone, VAT is excluded, and taxes upon arrival of the package are the responsibility of the customer.
Returns : 14 days (costs of returning the product to our offices in Madrid are the responsibility of the buyer) . + info
Peninsular Spain: €5.90 (free: +€90)
Pick up in store in Madrid: free
EUROPE and Balearic Islands: Check our shipping page .
USA / Canada: 10$ USD
EUROPE: If the package is heavy, the system will calculate the weight once you have the products in your shopping cart, and you can always click on the “calculate shipping costs” button to find out how much it costs to send those specific products you have in your cart to the destination you want to send them to.
For more information, please see our shipping page .
Yes, of course. We love to take our Spanish products around the world. We currently ship to almost all of EUROPE.
To the USA and Canada we only send some textile products (we do not send food or crafts...).
If you select the view for the American market on the website (on the computer it is at the top right), you will be able to enter the specific website for this.
For more information, please see our shipping page .
We wish! But for reasons beyond our control, related to the change in courier prices to the Canary Islands, we have been forced to temporarily suspend these shipments. We are studying the existing alternatives to resolve this situation as quickly as possible, but for the moment, we are forced to cancel them.
Payment methods
You can pay by bank card, Paypal or transfer.
Stores
Yes, we have a physical store in the Barrio de las Letras in Madrid. It is located at 9 Cervantes Street.
Opening hours: Monday to Sunday from 11:00 a.m. to 3:00 p.m. // 4:00 p.m. to 8:00 p.m.
We don't sell to other stores at the moment, but we're almost there.
Customized products
We can personalize the gift packs and make them as you want, selecting one product or another. Both for many packs and for just one. We can also think of ways to handle the products if they are for gifts/events, etc.
We do not personalize the products themselves (such as cups, carrycots, etc.).