FREQUENT QUESTIONS
Your order for mainland Spain will take between 24 and 72 hours to reach you.
Orders received before 12 noon will be delivered the next day. If you place your order after 12 noon, it will likely take 48 hours for your order to arrive. If you live in a town, it is also likely that our messaging may take a little longer.
If you want to be sure when your package will arrive, send us an email and we will respond quickly.
The basic shipping price is €3.50 in the Peninsula.
If the package is heavy, the system will calculate the weight once you have the products in the shopping cart, and you can always click on the “calculate shipping costs” button to make sure what it costs to send those specific products that you have in the basket to the destination you want to send it to.
Yes of course. We love taking our Spanish products around the world. At this moment we ship to almost all of Europe.
As soon as we receive payment for your order, the system automatically sends you an email with the invoice (note that if your email is from Gmail it is likely that the invoice will end up in the "notifications" tray).
The invoice details will be those that you have provided us during the purchase process. If you want to change them, you must cancel the order and place another order with the correct information.
Since most of our orders are gifts, we do not put the paper invoice inside the order. Only by email and to whomever buys!
For reasons beyond us, related to the change in courier prices to the Canary Islands, we have been forced to temporarily suspend these shipments. We are studying the existing alternatives to resolve this situation as quickly as possible, but for now, we are forced to cancel them.
Of course you can return your order if you simply don't like it. Real Fábrica will happily refund goods received back to us within 30 days of order date. all items must be returned unworn and unwashed and customers are responsible for the return shipping charges. We tell you what you have to do:
You have 30 calendar days to think about it. Send us an email before 30 days if you have decided to use your right of withdrawal (if for whatever reason you want to return it).
After your email, we will take note of the incident and we will respond to you with the address where you should send us the product/s in Madrid. From here you have a period of 10 days to send it to us. The return costs derived from the exercise of the right of withdrawal will be borne by the buyer.
The refund of the purchase amount will be made once the condition of the merchandise has been checked, and through the same payment method you used. We will notify you by email about it as soon as we receive it! Remember that the product must reach us in perfect condition for us to refund it, so make sure that your courier/postal service treats the package with care, or protects it sufficiently.
If you want to request another size, size or color, you must make the purchase again through the online store.
Returns will not be accepted for items that have been used or without their original packaging, nor for perishable products.
And for any other question, we are always here for whatever you need.
Of course we'll let you know! Register and click on the notice on the product to be notified. As soon as it arrives, we'll give you a call in case you're still interested.
At the moment we do not sell to other stores, but there is little left.
We can personalize the gift packs and make them as you want, selecting one product or another. Both for many packs and for just one. We can also think of ways to handle the products if they are for gifts/events, etc.
We do not personalize the products themselves (such as cups, carrycots, etc.).
Si necesitas confirmar una fecha de entrega concreta, escríbenos a hola@realfabrica.com y te responderemos lo antes posible.
Envíos de cerámica y artículos frágiles
Sí. Algunos productos, como las piezas de cerámica y otros artículos especialmente frágiles, requieren un embalaje y una manipulación específicos para garantizar que lleguen en perfectas condiciones.
Por este motivo, estos productos tienen una tarifa de envío específica.
Si tu pedido incluye tanto artículos frágiles como otros productos, el coste del envío de los artículos frágiles se sumará al del resto del pedido, ya que requieren un transporte independiente.
El importe total se calcula automáticamente durante el proceso de compra, antes de confirmar el pedido.
El coste del envío depende del peso de los artículos frágiles incluidos en el pedido.
Las tarifas comienzan en 6 € para envíos de hasta 1 kg y aumentan progresivamente en función del peso.
El precio exacto se calcula automáticamente durante el proceso de compra, antes de finalizar el pedido.
Envíos a Europa
El coste del envío depende del país de destino y del peso del pedido.
Las tarifas parten desde 11 € y el precio exacto se calcula automáticamente en la pantalla de pagos, antes de confirmar el pedido.
El envío a Alemania parte de 11 € para pedidos de hasta 1 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido. VER DETALLADO DE ENVÍOS POR PESO
El envío a Francia parte de 12,95 € para pedidos de hasta 1 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido.
El envío a Italia parte de 16,90 € para pedidos de hasta 1 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido.
El envío a Portugal parte de 11,50 € para pedidos de hasta 5 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido.
El envío a Bélgica y Países Bajos parte de 14,50 € para pedidos de hasta 1 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido.
Los envíos a estos países parten de 15,50 € para pedidos de hasta 1 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido.
Los envíos a estos países parten de 15 € para pedidos de hasta 1 kg.
A partir de ese peso, la tarifa aumenta progresivamente según el peso total del pedido.
El precio exacto se calcula automáticamente en el checkout según el país de destino, el peso del pedido y las tarifas disponibles en ese momento.